About Us
More than an online mobility dealer
Scott Medical Equipment has been taking care of customers for more than 16 years. As we approach our 17th year in business, the idea we started with is still remarkably simple:
Take care of people the best you can, and the rest will work itself out.
That philosophy has guided us from the beginning, and it continues to shape how we do business today.
Real people. Real answers.
For more than 16 years, our customers have never had their calls handed off to an outsourced answering service.
During normal business hours, you reach our team. After hours and on weekends, we’re still available. Most
customers who call outside of normal hours will end up speaking directly with Scott.
Over the years, that has meant answering customer questions from just about everywhere, including more than a few calls while sitting next to a campfire with his family.
Scott has remained on call throughout the life of the company, aside from the occasional camping trip when that
responsibility gets passed along to another experienced member of our team.
It's a small thing, but we think it says a lot about who we are.
Family Is at the Core of Our Business
Scott Medical Equipment has always been a family-oriented company, and that culture extends to the people who
work here and the customers we serve.
Over the years, we’ve been fortunate to attract like-minded people who believe in taking care of customers the
same way we do. Many have been part of our team for years.
We know the products we sell. When you have a question, our goal is to give you an answer, not put you through a
phone tree, send you to a call center, or continually tell you that someone will have to call you back.
And when something doesn’t go exactly as planned, we don’t disappear. We work to make it right.
Taking Our Approach Nationwide
In 2023, we expanded our power mobility business nationwide, working closely with Pride Mobility to offer scooters and power wheelchairs to customers across the country.
Today, you’ll find Scott Medical Equipment online, on Amazon and on Walmart.com, but our approach hasn’t
changed.
We didn’t want becoming an online retailer to mean becoming an impersonal one.
Instead, we set out to do something different.
We believe you should be able to have both.
Whether you’re researching your first mobility scooter, choosing a power chair for a family member, waiting on a
delivery, or calling us months after your purchase with a question, we want you to know there are real people
standing behind your order.
After more than 16 years, we’re still doing what we set out to do from the beginning:T
Take care of people. Be available. Know what we sell. Stand behind it. And treat customers the way we’d want our own family treated. That’s Scott Medical Equipment.
Don't just take our word for it.
We're proud of what we do, but we'd rather let our customers tell you who we are.
"Scott answered all my questions and made the whole process so easy. Even called me after hours to make sure everything was taken care of. Amazing service!
"You just don't find this kind of customer care anymore. They treat you like family and actually care. Highly recommend!"
"Fast shipping, great product, but what impressed me most was the support after the sale. Real people who stand behind what they sell."
